Voice over IP                             

Computer Telephony Integration (CTI)

Computer telephony is a relatively new technology that combines several existing technologies to connect callers with people and information over a public or private telephone network. Arcomm has used this technology to deliver to our customers products designed to allow users to handle telephone calls in an automated manner. By combining standard features such as caller ID, Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS) with the powerful processing engines of PC applications, important information about a call or caller will arrive at the station user’s PC with the incoming call.

Common Computer Telephony Applications

Computer Telephony User Benefits