Business Communication Products
Leading edge manufacturers Avaya, Iwatsu, CommXchange, Esna Technologies and others provide the balance in our product portfolio. You are free to choose your system software to keep costs down and still get the key communications capabilities you need. With the right combination of price and the capabilities you desire such as:
Power user
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages–voice, email and fax, in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Mobile workers
Make any mobile phone an extension of the office phone system complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.
Office workers
Designed for employees who work primarily at their desks, these communications tool help workers answer questions and convey critical information. Use a single easy–to–use interface to manage conferencing, check the status of co–workers (see who’s on the phone, away, or on “do–not–disturb”). And for messaging, speed dial and IM.
Teleworker
Give teleworkers–employees who work remotely full time–the same phone and functionality they have in the office. Users connect their phone to the company’s phone system via a virtual private network. And because it all goes through the office system, you can hire talent from anywhere and save money.
Receptionists
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point–and–click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
A properly designed telephone system should:
- Reduce costs
- Increase productivity
- Improve customer service
- Be versatile and green
- Be modular, scalable, reliable and easy to manage
Hospitality Systems
All–in–one solutions
Multiple interfaces, vendors and servicing distributors often create discord and additional expense when trying to tie their systems together. ArComm can ease this by providing an all–in–one solution. At the end of the day, fewer interface problems means your time can be better spent resolving other issues.
ArComm can offer an all inclusive Communications server that provides PBX, voice messaging, automated wake-up calls, unified messaging, auto attendant, hosted conferencing, call accounting and workflow management all housed within a single elegant solution and simply connected to PMS.
Reduce capital expenditures
Until now, hotels have been forced to choose between low cost phone systems that lack compatibility with today's VoIP standards, or expensive enterprise systems that have been re–packaged for the hospitality sector. ArComm can change all that. You'll no longer have to sacrifice compatibility for affordability.
Built from the ground up
By selecting Hospitality solutions that are designed exclusively for the lodging industry, we can offer comprehensive, cost effective, reliable solutions for your property now and into the future.
VoIP
We understand phones! We have been installing business and hospitality systems since 1984. Although the technology has rapidly evolved from analog, to electronic, to digital, to VoIP, the basic requirement of the equipment hasn’t. What has always been the requirement of our clients is access to affordable products, that deliver advanced applications to their users.
With systems from Avaya, Iwatsu, Esna Technologies and CommXchange you will give your individual employees the communications tools they need to perform at their best.
Choosing when to implement Voice over internet protocol (VoIP) is an important and critical decision. At ArComm we are constantly in the process of evaluating all our manufacturers technologies and suitability for our customers applications. Simply put, after many years of installation and service, if we feel a product doesn’t meet our demanding standard of quality, reliability , expandability, and upgradeable, with ongoing manufacturer support, we simply won't offer the product for sale in our portfolio.
Our technicians and engineers are trained by the manufacturer’s whose products we represent, and we are fully committed to the partnership with these leading edge companies.
Of critical importance in deploying VoIP in the workplace is insuring quality of service (QOS) on your network. We work with you , using the latest network assessment software to insure your current infrastructure is capable of supporting QOS, or make recommendations that will prioritize voice traffic across the network.
Regardless if you are a single site office in Florida, or part of a national or global network, ArComm can service and install communications systems in all your locations.
Call Recording
We have products from leading providers of data, video, and speech recording and analytics solutions that deliver customer and organizational intelligence to improve workforce performance and enhance the customer experience. Award- winning technology that incorporates recording, quality assurance, performance management, and coaching in a unified solution designed to gain insight into customer behavior, identify needs, and discover trends.
Organizations such as communications services, financial services, healthcare, hospitality, publishing and retail have relied on our solutions to gain a competitive advantage and achieve greater efficiency. High-end functionality at an economical price with rapid implementation sums up why customers embrace our products.
